CANCELLATION & RETURNS
Cancellation and returns from Germany
Stadiumdreams.de offers you free returns for all orders within Germany. You can simply return your order within the first 14 days after receiving the goods directly via your customer account or using the return link below. In the customer center, for which you do not need a customer account, you will find the option "Return" under "My Orders". You can request an exchange or a refund. For other questions, please contact our customer service directly.
Visit the customer center page at https://account.stadiumdreams.de/orders. Enter the email address you used to place the order. You will then receive a one-time code by email that you can use to log in – a customer account is not required.
Revocation & Returns from Abroad (International)
International returns (outside Germany) are exclusively at the buyer's expense. Please note that we do not cover shipping costs for international returns.
The return address is:
Stadiumdreams e.K.
Gewerbepark Odendorf 42
53913 Swisttal
To ensure prompt processing of your return, please send us the tracking number of your return by email to:
Only in this way can we clearly assign your return and ensure quick processing.
EXAMPLE:
Desktop:
Mobile:
Then you will be taken to the view of your order. Click the "Request Return" button for the order you wish to return.
Now please select a reason for the return and request the return.
After we have reviewed and confirmed your return request, you will receive your return instructions and your DHL return label via email.
Right of Withdrawal Information & Withdrawal Form
Withdrawal instruction
Introduction
Consumers have a right of withdrawal under the following conditions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities:
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.
To exercise your right of withdrawal, you must contact us at Stadiumdreams e.K., Töpferstraße 52, 53343 Wachtberg, Germany, Email: shop@stadiumdreams.de by means of a clear statement (e.g., a letter sent by post or email) informing us of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you revoke this contract, we will refund you all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the day we receive your notice of revocation of this contract. We will use the same payment method you used in the original transaction unless expressly agreed otherwise with you; in no case will you be charged fees for this refund. We may withhold the refund until we have received the goods back or you have provided proof that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you inform us of the withdrawal of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling the goods beyond what is necessary to check their condition, properties, and functioning.
Exclusion or premature expiration of the right of withdrawal
The right of revocation does not exist for contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer.
The right of revocation does not exist for contracts for the delivery of newspapers, magazines, or illustrated magazines, except for subscription contracts.
The right of revocation expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons if the seal was removed after delivery.
The right of revocation expires prematurely for contracts for the delivery of audio or video recordings or trading cards in a sealed package if the seal was removed after delivery.
Connected/financed transactions
If you finance this contract through a loan and later revoke it, you are also no longer bound by the loan agreement, provided both contracts form an economic unit. This is particularly assumed if we are simultaneously your lender or if your lender uses our cooperation regarding the financing. If the loan has already been received by us at the time the revocation becomes effective or upon the return of the goods, your lender steps into our rights and obligations from the financed contract in relation to you regarding the legal consequences of the revocation or return. The latter does not apply if this contract concerns the acquisition of financial instruments (e.g., securities, foreign exchange, or derivatives). If you want to avoid contractual binding as much as possible, exercise your right of withdrawal and also revoke the loan agreement if you have a right of withdrawal for it.
General information
1) Please avoid damage and contamination of the goods. We can only accept the goods back if they are unused and show no signs of use. We cannot refund dirty or damaged goods! The goods must always be in their original condition and free from deodorant or make-up stains, perfume, pet hair, and other signs of use.
Please return the goods in the original packaging with all accessories and all packaging components to us. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
Revocation form
If you want to revoke the contract, please fill out this form and send it back.
To
Stadiumdreams e.K.
Töpferstraße 52
53343 Wachtberg
Germany
E-Mail: shop@stadiumdreams.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of the consumer(s)
________________________________________________________
Address of the consumer(s)
________________________________________________________
Signature of the consumer(s) (only for communication on paper)
_________________________
Date
(*) Strike out what does not apply
