SHIPPING & PAYMENT

Shipping & Payment Terms

Shipping Information

Germany: Flat shipping fee of 5.90 EUR as DHL parcel - Free shipping from 80.00 EUR order value.

Zone 1 (Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Netherlands, Poland, Monaco)

Up to 1 Kg 13.50 €

From 2 Kg 14.50 €

Zone 2 (Hungary, Italy, Slovakia, Slovenia, Spain, Sweden)

Up to 1 Kg 13.60 €

From 2 Kg 14.60 €

Zone 3 (Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania)

Up to 1 Kg 13.60 €

From 2 Kg 14.70 €

Zone 1 - Non EU (Switzerland)

Up to 1 Kg 23.10 €

From 2 Kg 24.20 €

For shipments to non-EU countries (Switzerland), additional costs may be incurred by local authorities for the buyer (customs & clearance fees, import taxes, etc.). No import VAT is charged for goods valued up to 150.00 CHF.

A detailed cost calculation for other delivery countries and express options can be found in the shopping cart.

All orders are shipped as parcel shipments from our main warehouse in Meckenheim. After shipping, you will receive an email with your tracking number so you can check your shipment status. Our items are usually ready to ship within 24 hours (this applies Monday to Friday only - on Sundays and public holidays this period is extended). The average DHL delivery time within Germany is 1-3 business days. If longer delivery times are indicated on the product page, this means we order the goods directly from the supplier for you and the delivery time is extended accordingly. For shipments abroad, these times are also extended accordingly.

Returns:
You can return the goods within 14 days. This return is free of charge for you within Germany. More information can be found under Returns.

Return split:

We cover the costs for your first return shipment within Germany.

If you return items in multiple shipments, you will bear the costs for each additional return shipment yourself.

Cancellation & Returns from Abroad (International)

International returns (outside Germany) are exclusively at the buyer's expense. Please note that we do not cover shipping costs for international returns.

The return address is:

Stadiumdreams e.K.

Töpferstrasse 52

53343 Wachtberg

To ensure prompt processing of your return, please send us the tracking number of your return shipment by email to:

📧 shop@stadiumdreams.de

Only in this way can we clearly assign your return and ensure quick processing.

Payment Information

PayPal:

Just a few steps to payment:

1. Select "PayPal" as the payment method at checkout.
2. You will be redirected to the PayPal website to complete the payment.
3. If you are already a PayPal customer, you can log in with your PayPal credentials and authorize the payment.

If you do not yet have a PayPal account, you can create one and then confirm the payment. For payment methods direct debit via PayPal, credit card via PayPal, and purchase on account via PayPal, setting up a PayPal account is not necessary.

4. You will then be redirected back to us.

Credit Card:

Pay conveniently and securely with your credit card. We accept credit card payments from VISA, MasterCard, and American Express. Payments are processed via the well-known Stripe service. Your data is always secured and encrypted. Your goods will be shipped immediately after payment confirmation by Stripe, unless longer delivery times are indicated on the product page.

Klarna Instant Transfer:

Instant transfer - simple and direct payment.

"Sofort." is the direct transfer procedure of Sofort GmbH - A Klarna Group Company. You pay securely and conveniently with your usual online banking data (PIN/TAN) without registration - now in the new Klarna design. The merchant receives a real-time confirmation after the transfer is completed. This allows them to ship stock goods and digital products immediately - so you receive your purchases faster.

Klarna:

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna:

Invoice: The payment term is 30 days from the shipment of the goods/ticket/or, for other services, from the provision of the service. The invoice terms for purchase on account can be found at:

https://www.klarna.com/de/agb/

Klarna Installment Purchase:

With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least 6.95 EUR) or under the other conditions specified at checkout. The installment payment is due at the end of each month after Klarna sends a monthly invoice. More information about installment purchases including the terms and conditions and the European standard information for consumer credits can be found here:

https://www.klarna.com/de/agb/

Apple Pay:

You can pay with Apple Pay during the ordering process. For this, you must confirm the payment via the "Apple Pay" service on a supported Apple device by completing verification steps. Apple Pay uses the payment data stored in your Apple Wallet app for the transaction. More information can be found at:

https://support.apple.com/de-de/HT201469